Privacy policy

Last updated: [DATE]

Who we are

This website is run by Lancall Yorkshire Limited (“we”, “us”), a company registered in England and Wales, company number [COMPANY NUMBER]. Our registered office is [REGISTERED OFFICE ADDRESS].

We are the data controller for the personal information described in this notice. You can contact us about it by emailing info@lancallyorkshire.co.uk or calling 0114 303 4303.

ICO registration number: [ICO REGISTRATION NO.]

What we collect

When you send an enquiry through our contact form, we collect:

• your name
• your email address
• your phone number, if you give it
• the type of property (home, business or public sector) and the service you’re interested in
• anything you write in your message

Please don’t include sensitive information, such as health details, in your message.

How we use it

We use this information only to respond to your enquiry, and to provide any quote or service you then ask us for.

Our lawful basis is legitimate interests: responding to people who contact us. If you go on to ask us for a quote or a service, our basis is that the processing is necessary to take steps at your request before entering into a contract.

We don’t use your information for marketing, and we never sell it.

Who we share it with

Your enquiry is sent to us by email using these service providers, who process it on our behalf:

• Cloudflare, which hosts this website and runs the contact form
• Resend, which delivers the form to our inbox by email
• [EMAIL PROVIDER], which hosts our email inbox

Some of these providers may process data outside the UK. Where they do, they rely on safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or adequacy regulations.

How long we keep it

We keep enquiries for [RETENTION PERIOD, e.g. 12 months] unless they lead to work for you, in which case we keep them as part of our business records for [RETENTION PERIOD FOR CLIENT RECORDS].

Cookies

This website doesn’t use cookies, analytics or any tracking.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct or delete it
• object to, or ask us to restrict, how we use it

To use any of these rights, email info@lancallyorkshire.co.uk.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. We’d appreciate the chance to put things right first, so please contact us before going to the ICO.